Refunds, Delivery & Cancellations

1. Delivery policy

What you receive

ClearPath Commerce & Digital LLC sells digital products only (e-books, guides, printable materials and digital resource packs). Nothing is shipped by mail, so there are no shipping costs, customs fees or delivery addresses involved.

How and when it is delivered

• After your payment is approved, we send an email to the address you entered at checkout with your download link(s) or access instructions.
• Delivery is usually immediate — within a few minutes. In rare cases (for example, payment reviews) it may take up to 24 hours.
• Files can be opened on a phone, tablet or computer with a standard PDF reader, and printed at home if you wish.

If you did not receive your files

First check your spam, junk or “Promotions” folder and make sure the email address you entered was correct. If you still cannot find it within 1 hour of your purchase, write to support@clearpathcommercedigitalllc.com with the email used at checkout and, if possible, your order number, and we will resend your files.

2. Refund policy — 30-day money-back guarantee

We want you to be happy with your purchase. If a product does not meet your expectations for any reason, you can request a full refund within 30 days of the purchase date.

How to request a refund

1. Email support@clearpathcommercedigitalllc.com within 30 days of your purchase.
2. Include the email address used at checkout, and the order number or approximate date of purchase.
3. Telling us the reason is optional, but it helps us improve.

How refunds are processed

• Once approved, refunds are issued to the original payment method used for the purchase.
• We process approved refunds within 5 business days. Depending on your bank or card issuer, the amount may take an additional 5–10 business days to appear on your statement.
• After a refund, the license to use the product ends, and we ask that you delete any downloaded copies.

Exceptions

We may decline refund requests made after the 30-day period, or in cases of clear abuse (for example, repeated purchase-and-refund patterns or fraudulent orders). Duplicate charges or orders that were never delivered are always refunded in full.

3. Cancellation policy

• One-time purchases: our products are sold as single purchases. There are no subscriptions and no recurring charges unless a product page clearly states otherwise before payment.
• Cancelling an order: because delivery is instant, an order cannot usually be stopped once it has been paid. If you placed an order by mistake, contact us and we will cancel it and refund it under our 30-day guarantee.
• Subscriptions (if ever offered): any subscription would be clearly disclosed before payment and could be cancelled at any time by emailing us; cancellation would stop all future charges.

4. Customers in the European Union and the United Kingdom

Under EU and UK consumer law, the 14-day right of withdrawal does not apply to digital content once its delivery has started with your prior express consent and your acknowledgment that you lose that right. Regardless of this, our voluntary 30-day money-back guarantee still applies to every purchase, giving you more time than the legal minimum.

5. Chargebacks

If you have a problem with an order, please contact us first: we resolve most issues within 1–2 business days and refunds through our guarantee are faster than a bank dispute.

6. Contact

ClearPath Commerce & Digital LLC
1057 NW 136th Ave, Miami, FL 33182, United States
support@clearpathcommercedigitalllc.com